Privacy, Consent & Client Conduct Policy

Baliga Ayurveda Ltd
Effective Date: 15.04.2025
Registration with ICO: ZA575233

Please take the time to read this notice carefully. By using our services or submitting your information to Baliga Ayurveda Ltd (trading as Baliga Clinic), you acknowledge and agree to the practices outlined below.

1. Respect for Your Privacy

Baliga Clinic respects and protects your personal privacy. This document explains how we collect, store, and use your information and outlines your rights under UK data protection laws. It also defines our expectations of clients regarding respectful conduct and service engagement.

2. Information We Collect

We collect personal data when you:

  • Book an appointment or consultation

  • Submit a consent or consultation form

  • Purchase products or gift vouchers

  • Use our website (e.g. IP address, device info)

  • Contact us with enquiries or feedback

This information includes your name, address, phone number, email, and health history. It may also include lifestyle factors relevant to your treatment plan.

To provide effective Ayurvedic care, we also collect medical background details. This information is vital to ensure your safety and to tailor your treatment appropriately.

3. Consent to Treatment & Use of Data

When you engage with our services, you give us consent to collect and use your information for that purpose. This includes:

  • Contacting you about appointments

  • Creating and maintaining clinical records

  • Planning your therapy safely

  • Complying with insurance, legal, or safeguarding requirements

Your information is never used for marketing unless we receive explicit consent. You may withdraw your consent at any time by emailing ayurveda@baliga.clinic, though we must retain records for 7 years for legal protection, after which your data will be permanently deleted.

4. Data Protection & Storage

Your data is stored securely via regulated third-party services such as Mindbody, iZettle, Stripe, and PayPal, all of which comply with PCI-DSS and GDPR standards. Personal data is encrypted, password-protected, and only accessible to authorised clinic staff.

We will never sell, lease, or distribute your personal data to third parties without your permission unless required by law or to protect life/safety.

5. Disclosure to Third Parties

We may share anonymised data (e.g. initials, DOB, gender, first part of postcode) with government bodies or for research, audit, or public health planning. Identifiable data will only be shared:

  • With your explicit consent

  • Under legal obligation (e.g. safeguarding, court order)

  • In case of risk to life or safety

We encourage you to review the privacy policies of third-party platforms we work with, especially if they operate outside of the UK.

6. Nature of Services & Disclaimer

Services at Baliga Clinic are rooted in traditional Ayurvedic principles and are intended to support general wellbeing. These services do not constitute a medical diagnosis or replace medical treatment. You are advised to continue all care recommended by your GP or medical provider.

No outcome is guaranteed, and all treatments are undertaken voluntarily and at your discretion.

7. Client Conduct & Respect

Baliga Clinic is a safe and inclusive space. We require that all clients behave respectfully toward our staff and other visitors. Abusive, discriminatory, racist, sexist, or otherwise inappropriate behaviour will result in termination of treatment and possible permanent banning from our services. We reserve the right to refuse or end any session if such behaviour occurs.

8. Public Reviews & Feedback

Clients are welcome to leave honest reviews based on completed treatment sessions. By doing so, you agree that:

  • Feedback will be truthful, fair, and not defamatory

  • It will be based solely on your experience of our services

  • You will not use reviews to intentionally harm the reputation of Baliga Clinic or its staff

We reserve the right to respond to reviews and pursue appropriate legal action where false, misleading, or malicious statements are made publicly.

9. Cancellation & Refund Policy

We kindly ask for at least 24 hours’ notice for cancellations or rescheduling. Refunds may not be issued for late cancellations or no-shows. Exceptions are at our discretion and may be made in emergencies or extenuating circumstances.

10. Accessing or Amending Your Information

You have the right to:

  • Access the data we hold about you

  • Request corrections to inaccurate or outdated data

  • Request deletion (subject to legal retention requirements)

To do so, please email ayurveda@baliga.clinic.

11. Security

We follow industry best practices to protect your personal data. Where applicable, all payment information is encrypted using SSL and AES-256 technology. While no method is 100% secure, we adhere to all PCI-DSS and GDPR standards.

12. Links to Other Websites

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy notices.

13. Changes to This Policy

This policy may be updated from time to time. Changes take effect immediately upon being posted on our website. Material changes will be clearly communicated.

14. Questions, Complaints or Concerns

If you have questions about how your data is handled, or wish to raise a concern, please contact us directly at ayurveda@baliga.clinic. If you're not satisfied with our response, you may contact the Information Commissioner’s Office (ICO).