TERMS AND CONDITIONS OF BUSINESS

Please take the time to read through this information carefully. By booking an appointment with Baliga Ayurveda Ltd, you agree to these Terms and Conditions and our Privacy Notice, and you commit to attending your scheduled appointment.

This website is operated by Baliga Ayurveda Ltd. Terms such as “we,” “us,” and “our” refer to Baliga Ayurveda Ltd.

We offer this website, including all information, tools, and services, conditional on your acceptance of these terms and conditions. By using our site or purchasing from us, you fully accept these terms and conditions. You may view the latest version on our website at any time. We reserve the right to update these terms without notice, and it is your responsibility to review them periodically.

GENERAL CONDITIONS

  1. We reserve the right to refuse service to anyone at any time for any reason.

  2. Clients under 18 years of age must be accompanied by a parent or guardian, who must co-sign the New Client Consultation Form and remain present throughout the appointment.

  3. Late arrivals may shorten the duration of your session, but the full appointment fee will apply. We appreciate your understanding.

  4. We safeguard client information and clinical records in compliance with UK law. We will not share, sell, or distribute any of your personal information without your consent unless required by law. Practitioners access these records only during their contract with Baliga Ayurveda Ltd, solely to provide appropriate treatment.

  5. Each practitioner is insured, qualified, and maintains high standards of personal hygiene. Clients are also asked to maintain high hygiene standards for treatment sessions.

  6. Baliga Ayurveda Ltd may refuse any treatment if a client exhibits abusive, inappropriate, or aggressive behaviour, which may result in a ban from our premises and could lead to legal action.

  7. You agree not to post fraudulent or defamatory reviews about our services or products.

  8. For more information on data security and confidentiality, please review our Privacy Notice.

ONLINE STORE TERMS

  1. Our website offers various products and services. We strive to ensure that details are accurate, but we cannot guarantee that your monitor’s display accurately reflects the product colours or appearance.

  2. When you place an order, you’ll receive an email confirmation. This does not constitute acceptance of your order, which is confirmed only upon dispatch of goods.

  3. We reserve the right to refuse orders for reasons including, but not limited to:

    • Item out of stock

    • Unauthorised or fraudulent payment

    • Pricing or description errors

    • System or procurement issues

    • Failed customer validation checks

GIFT VOUCHER POLICY

  1. Gift vouchers are valid for six (6) months from the date of purchase. Expired vouchers cannot be redeemed, and no extensions or refunds are offered for unused, expired vouchers.

  2. Vouchers are redeemable for Baliga Ayurveda Ltd products and services, but are non-refundable, non-transferable, and cannot be exchanged for cash. Lost, stolen, or damaged vouchers are not replaceable.

MODIFICATIONS TO OUR SERVICES AND PRICING

  1. Prices are subject to change without notice, and the prices displayed at checkout are the applicable rates at that time.

  2. We reserve the right to modify or discontinue any part of the services or content without notice, and we are not liable for any modification, price change, suspension, or discontinuation.

  3. Clients are responsible for selecting the correct treatment, practitioner, or product. Until further notice, all treatments are performed by Raghav.

DELIVERY

  1. Delivery times are estimates only. Some deliveries may be delayed due to factors beyond our control, such as courier delays or high demand. "Next day delivery" orders placed on Fridays, Saturdays, or Sundays may not dispatch until the following Monday.

ORDER CANCELLATION AND REFUND POLICY

  1. For Products: cancellations, please contact us promptly. If your order has already been dispatched, you are responsible for the return shipping costs. Personalised, perishable, or time-sensitive items (such as herbal supplements, oils, event tickets, and e-vouchers) may not be eligible for refund.

  2. For Services: Cancellations or rescheduling for therapies, consultations, and services must be made at least 24 hours before the scheduled appointment. A 100% cancellation fee applies for cancellations made less than 24 hours in advance or for no-shows.

  3. For more details, please review our Returns and Refund Policy.

LIABILITY AND INDEMNITY

  1. We shall not be liable for any direct, indirect, special, or consequential damages, including loss of profit, resulting from your use or inability to use any item purchased on this website.

  2. You agree to indemnify and hold us, our agents, officers, directors, and employees harmless from claims, liabilities, damages, costs, and expenses, including legal fees, arising from any breach of these terms.

JURISDICTION

  1. These terms and conditions are governed by English law and are subject to the exclusive jurisdiction of the courts of England and Wales.

ENTIRE AGREEMENT

  1. These terms and conditions, along with our Privacy Policy and Refund Policy, constitute the entire agreement between you and us, superseding any prior agreements.

INTELLECTUAL PROPERTY

  1. All website content, treatment protocols, trademarks, and intellectual property belong to Baliga Ayurveda Ltd and are protected under applicable intellectual property laws. You may not reproduce or distribute any part without our written consent.

PRODUCT AND SERVICE AVAILABILITY

  1. We reserve the right to limit the sale of our products or services to any person, geographic region, or jurisdiction. This right may be exercised without prior notice.

HEALTH AND SAFETY

  1. Clients are advised not to attend appointments if they are unwell, experiencing cold or virus symptoms, or general ill health. Please inform us as early as possible to reschedule. Cancellation policies may still apply.

  2. Practitioners who are unwell are not permitted to work to minimise cross-contamination risk, and we may contact you to reschedule appointments if necessary.

  3. You must inform us of any allergies, medical conditions, or health concerns before receiving treatments. Failure to disclose relevant health information may contraindicate certain treatments, and we reserve the right to refuse service.

  4. Clients under 18 years of age must be accompanied by a parent or guardian, who must co-sign the New Client Consultation Form and remain present throughout the appointment.

DISCLAIMER

  1. Baliga Ayurveda Ltd provides Ayurvedic massage therapy and bodywork, but these services are not substitutes for medical care or counselling. Practitioners do not diagnose or prescribe unless they are personally qualified to do so. We will refer clients to their GP or other medical specialists as appropriate.

  2. Clients are responsible for providing accurate medical and personal information and keeping us informed of any medication, medical concerns, or treatments.

  3. Practitioners reserve the right to refuse to treat any client or area of the body with just cause, and clients may terminate treatment at any time, regardless of prior consent.

  4. You agree to follow all pre- and post-treatment care instructions provided by practitioners. We are not liable for adverse effects arising from failure to adhere to these instructions.

  5. Baliga Ayurveda Ltd accepts no responsibility for lost or damaged personal items on our premises, and you are responsible for securing your belongings.